Wallet Strategy Support
Need help with Wallet Strategy or the Chrome extension? We're here to help.
Email us anytime at support@thewalletstrategy.com — that's the best way to reach us, whether or not you're signed in.
Chrome extension help
If the side panel shows "No recommendation here," make sure you're on a regular website (not a chrome:// page or a new tab) and click the Wallet Strategy icon again on that tab. If your connection has expired, the panel will show a "Reconnect" button — click it and approve the connection again. For details on exactly what the extension reads and stores, see our Privacy policy. Still stuck? Email support@thewalletstrategy.com and tell us what you were doing when it happened.
Account or login issues
If you're having trouble signing in or confirming your account, double-check you're using the same email you signed up with and that you've confirmed it from the email we sent. If you're still stuck — especially if you can't sign in at all — email support@thewalletstrategy.com and we'll help you sort it out.
Card or rewards data questions
Card details, reward rates, and recommendations in Wallet Strategy and the extension are based on the cards you've added to your own account. If something looks wrong — a rate, a category match, or a card that's missing — email support@thewalletstrategy.com so we can look into it.
Bug reports and feedback
Email support@thewalletstrategy.com with a bug report or any feedback — this works whether or not you have a Wallet Strategy account, so it's the right option if you can't sign in.
If you're already signed in, the Send feedback button inside the app is a quick alternative — it attaches your account and the page you were on automatically, so use whichever is more convenient.